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HP Photosmart Express software is not installed
You pressed the Photosmart Express button on the printer but the HP Photosmart
Express software is not installed on the computer.
The HP Photosmart Express software must be installed on the computer before you can
use the Photosmart Express button. Insert the HP software CD that came with your
printer in the CD drive. Follow the onscreen instructions to install the HP Photosmart
Express software.
Error messages
● Print cartridge error messages
● Other error messages
Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
Incorrect print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in Incorrect print cartridge.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in Print cartridge is faulty or not installed properly to resolve the problem.
"Print cartridge carriage is stalled" message
If the printer stalls while you are printing a document, follow the instructions in Printer is
stalled.
Chapter 12
86 HP Deskjet D4100 series