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HP print cartridges ........................................................................................................... 110
Non-HP print cartridges ................................................................................................... 110
Print-cartridge authentication ........................................................................................... 110
HP fraud hotline and Web site ......................................................................................... 110
Replacing supplies and parts ........................................................................................................... 111
Supply replacement guidelines ........................................................................................ 111
Changing print cartridges ................................................................................................. 111
To change the print cartridge .......................................................................... 112
Cleaning the printer .......................................................................................................................... 115
To clean the printer using the printer control panel ......................................................... 115
8 Problem solving
Basic troubleshooting checklist ........................................................................................................ 118
Factors that affect printer performance ............................................................................ 118
Control-panel message types ........................................................................................................... 119
Control-panel messages .................................................................................................................. 120
Jams ................................................................................................................................................. 136
Jam recovery ................................................................................................................... 136
Common causes of jams .................................................................................................................. 138
Clearing jams ................................................................................................................................... 139
Paper-handling problems ................................................................................................................. 149
Troubleshooting-information pages .................................................................................................. 154
Printer response problems ............................................................................................................... 155
Printer control-panel problems ......................................................................................................... 158
Color-printing problems .................................................................................................................... 159
Incorrect printer output ..................................................................................................................... 161
Printer output problems ................................................................................................... 161
Guidelines for printing with different fonts ........................................................................ 162
Macintosh problems ......................................................................................................................... 163
Solving problems with Mac OS V9.x ................................................................................ 163
Solving problems with Mac OS X .................................................................................... 165
Software program problems ............................................................................................................. 168
Print-quality troubleshooting ............................................................................................................. 169
Print-quality problems associated with media .................................................................. 169
Overhead transparency defects ....................................................................................... 169
Print-quality problems associated with the environment .................................................. 170
Print quality problems associated with jams .................................................................... 170
Print-quality problems associated with toner buildup inside the printer ........................... 170
Print-quality-troubleshooting pages ................................................................................. 170
Calibrating the printer ...................................................................................................... 171
Appendix A Supplies and accessories
Parts and supplies ............................................................................................................................ 174
Ordering by using the embedded Web server .................................................................................. 176
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 178
Print cartridge limited warranty statement ........................................................................................ 179
HP maintenance agreements ........................................................................................................... 180
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