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Control panel message Description Recommended action
Cleaning... The printer is processing the cleaning page. No action necessary.
Clearing event log This message appears while the event log is
cleared. The printer then returns to the
SERVICE menu.
No action necessary.
Clearing paper path The printer jammed or detected misplaced
media. The printer is attempting to eject these
pages automatically.
No action necessary.
CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be
closed.
Close the top cover and front door.
CODE CRC ERROR An error has occurred during a firmware
upgrade.
1. Reinstall the firmware.
2. If the problem persists, contact
HP Support.
COLOR RFU FAILED An error has occurred during a firmware
upgrade.
1. Reinstall the firmware.
2. If the problem persists, contact
HP Support.
Creating...CLEANING PAGE The printer is generating a cleaning page.
The printer returns to the Ready state after
the cleaning page is printed.
1. Load the cleaning page into tray 1.
2. Press Menu.
3. Select PRINT QUALITY, and then press
.
4. Select PROCESS CLEANING PAGE,
and then press
.
DATA RECEIVED
alternates with
Ready
The printer received data and is waiting for a
form feed. When the printer receives another
file, the message disappears.
The printer is paused.
If the printer is waiting for a form feed,
press
to continue.
If the printer is paused, press Stop to
continue.
Event Log Empty SHOW EVENT LOG was selected from the
control panel, and the event log is empty.
No action necessary.
Genuine HP supplies installed A new HP cartridge has been installed. The
printer returns to the Ready state after
approximately 10 seconds.
No action necessary.
GENUINE HP SUPPLIES DESIGNED FOR
<PROD>
alternates with
Ready
This genuine HP supply was not designed for
this printer and is not supported. The printer
can print with this supply, but print quality
might be affected.
Replace this supply with a genuine HP supply
that is designed for this printer.
Incorrect The PIN number is incorrect. Contact the network administrator.
INCORRECT <COLOR> CARTRIDGE
alternates with
For help press
A color cartridge is installed in an incorrect
slot.
Press for help.
or
See
Changing print cartridges for more
information.
INCORRECT SUPPLIES
For status press
Two or more print cartridges are installed in
an incorrect slot.
Press
and then press for help.
or
126 Chapter 8 Problem solving ENWW