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Color-printing problems
Printing black instead of color
Cause Solution
Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
The correct printer driver is not selected in your software
program.
Select the correct printer driver.
No color appears on the configuration page. Contact HP support.
The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.
Replace the color print cartridge.
The control-panel setting for RESTRICT COLOR USE is set
to DISABLE COLOR, or it is set to COLOR IF ALLOWED and
you do not have permission to print in color.
Change the control-panel setting to ENABLE COLOR.
Incorrect hues print
Cause
Solution
The media does not meet the specifications for this printer. See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to www.hp.com/support/clj3000, www.hp.com/support/
clj3600, or www.hp.com/support/clj3800 for HP LaserJet
Printer Family Print Media Specification Guide ordering
information. When you connect, select Manuals.
The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See
Print Quality sub-menu.
NOTE For more information about color-quality
problems see
Print-quality troubleshooting.
A color is missing
Cause
Solution
The HP print cartridge is defective. Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause
Solution
New print cartridges sometimes require printing several pages
before they deliver consistent print quality.
Try printing approximately 50 pages with the new cartridge,
and then try the print job again.
ENWW Color-printing problems 159