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Diagnostics menu
Use the DIAGNOSTICS menu to run tests that can help identify and solve problems with the printer.
Menu item Description
PRINT EVENT LOG Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent.
SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the most recent.
PQ
TROUBLESHOOTING
Prints a series of print-quality assessment pages that help troubleshoot many print-quality problems.
PRINT DIAGNOSTICS
PAGE
Prints the diagnostics page.
DISABLE
CARTRIDGE CHECK
Prints with one or more cartridges removed so that you can diagnose print cartridge-related problems.
PAPER PATH
SENSORS
Shows the values of the sensors. Values are updated as media passes each sensor. Jobs can be
initiated from the control panel or sent from the computer.
PAPER PATH TEST Tests the printer paper-handling features, such as the configuration of the trays.
MANUAL SENSOR
TEST
Allows a service representative to test the paper-path sensors and switches for correct operation.
COMPONENT TEST Activates individual parts independently to isolate noise, leaking, and other hardware issues.
PRINT/STOP TEST Isolates print-quality issues more accurately by stopping the printer in mid-print cycle. Stopping the
printer in mid-print cycle causes a jam that might need to be removed manually. Only a service
representative should perform this test.
ENWW Diagnostics menu 33