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Control panel message Description Recommended action
Clear jam then press
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. Remove tray 2, clear the jam, and then
reinstall tray 2.
See
Clearing jams.
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press
A page is jammed in tray 1 or tray 3.
Clear the jam, and then press .
or
See
Clearing jams.
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE FRONT DOOR
alternates with
For help press
A jam has occurred inside the front door.
Press for help.
or
See
Clearing jams.
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE TOP COVER
alternates with
For help press
A page is jammed underneath the front cover. Open the front door and remove any jammed
media.
20 INSUFFICIENT MEMORY
alternates with
For help press
To continue press
The printer has received more data from the
computer than fits in available memory.
1.
Press
to continue printing.
NOTE Data will be lost.
2. Reduce the complexity of the print job to
avoid this error.
3. Adding memory to the printer may allow
printing of more complex pages.
22 EIO X BUFFER OVERFLOW
alternates with
To continue press
For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.
The printer EIO card in slot X has overflowed
its I/O buffer during a busy state.
1.
Press
to continue printing.
NOTE Data will be lost.
2. If the message persists, contact
HP Support.
22 EMBEDDED I/O BUFFER OVERFLOW HP Color LaserJet 3600 and 3800 Series
printers only.
The embedded HP Jetdirect print server
buffer has overflowed during a busy state.
1.
Press
to continue printing.
NOTE A loss of data will
occur.
2. If the message persists, contact
HP Support.
ENWW Control-panel messages 121