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Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
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Is the printer connected to power?
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Is the printer on?
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Is the printer in the Ready state?
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Are all necessary cables connected?
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Do any messages appear on the control panel?
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Are genuine HP supplies installed?
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Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to the appropriate Web site:
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HP Color LaserJet 3000 Series printer:
www.hp.com/support/clj3000
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HP Color LaserJet 3600 Series printer:
www.hp.com/support/clj3600
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HP Color LaserJet 3800 Series printer:
www.hp.com/support/clj3800
Factors that affect printer performance
Several factors affect the time it takes to print a job:
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Maximum printer speed, measured in pages per minute (ppm)
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The use of special paper (such as transparencies, heavy paper, and custom-size paper)
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Printer processing and download time
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The complexity and size of graphics
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The speed of the computer you are using
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The USB connection
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The printer I/O configuration
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The amount of printer memory installed
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The network operating system and configuration (if applicable)
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Printer personality (HP JetReady, PCL, or PS)
NOTE Although additional printer memory can resolve memory problems, improve how the
printer handles complex graphics, and improve download times, it will not increase maximum
printer speed (ppm).
118 Chapter 8 Problem solving ENWW