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148 Solving Problems with the Printer
EN
Transparencies or glossy paper will not feed
Cause Solution
The correct media type is not specified in your
software or printer driver.
Verify that the correct media type is selected in
your software or printer driver.
The input tray is overfilled. Remove excess media from the input tray.
Do not load more than 50 transparencies in
any tray.
Media in another input tray is the same size as
the transparencies and the printer is defaulting
to the other tray.
Make sure that the input tray containing the
transparencies or glossy paper is selected in
your software application or printer driver. Use
the printer control panel to configure the tray to
the media type loaded.
Envelopes jam or will not feed in the printer
Cause Solution
Envelopes are loaded in an unsupported tray.
Envelopes should only be printed from Tray 1.
Load envelopes into Tray 1.
Envelopes are curled or damaged. Try using different envelopes.
Envelopes are sealing because the moisture
content is too high.
Try using different envelopes.
Envelope orientation is incorrect. Verify that the envelope is loaded correctly.
See the section on loading envelopes in
chapter 3.
The envelopes being used are not supported
by this printer.
See the section on supported media weights
and sizes in chapter 3 or the
HP LaserJet
Printer Family Paper Specification Guide
.