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Appendix D 203
HP Maintenance Agreements
HP has several types of maintenance agreements that meet a wide
range of support needs.
On-Site Service Agreements
To provide you with the support level best suited to your system
usage and support budget, HP has on-site service agreements with
three response times:
Priority On-Site Service
is designed for production-critical
applications, giving you four-hour service response to your site for
calls made during normal HP business hours.
Next Day On-Site Service
provides on-site support by the next
working day following your service request. Extended coverage hours
and extended travel beyond HP designated service zones are
available for additional charges on most on-site service agreements.
Weekly (Volume) On-Site Service Agreement,
for organizations with
many HP LaserJet printers, provides economical, scheduled on-site
coverage. Designated for customer sites using 25 or more
workstation products, this service provides scheduled weekly repair
visits to your central location. HP can write an agreement for any
combination of 25 or more workstation products including printers,
plotters, computers, and disk drives.