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SECTION 6
6-1
6 Troubleshooting
6.1 TROUBLESHOOTING OVERVIEW
This section describes procedures for troubleshooting network printing problems you may
encounter with IntelliBar AS Net printers. Network printing problems generally fall into three
categories:
1. Installation Problems
2. Intermittent Problems
3. Protocol-Specific Troubleshooting
If you have followed the steps in this section and you believe that you have a faulty product,
contact IntelliTech International technical support via e-mail at support@intellitech-intl.com or by
calling 978-568-0370 x213 for information on obtaining service.
6.1.1 Installation Problems
If you are unable to print to the IntelliBar AS Net printer after you have completed the printer
hardware set up, verify the following items:
• The printer has correct media (labels and ribbon) installed.
• The printer has been configured for the installed media.
• All cables are securely plugged in.
• The printer is powered on and ‘ONLINE READY’ appears in the display.
• The printer main controller has been configured for ‘PARALLEL’ port communications in
user control panel, Configuration Menu.
• The print server has been properly configured.
• The network status LEDs on the rear of the printer are indicating proper operation.
• The diagnostic DIP switches are all set to the OFF position.
6.1.1.1 Printer does not come up ‘ONLINE READY.’
If the IntelliBar printer does not display ONLINE READY after power up, there is a printer
hardware problem. If you are receiving an error message in the printer display, take corrective
action by following the appropriate procedure as described in the IntelliBar User’s Guide.