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ENWW Troubleshooting the HP Jetdirect Print Server 170
Procedure 3: Resolving Printer Display
Error Messages
Check the following information to resolve network-related error
messages that appear on the printer control panel display. This
information assumes you have already printed a configuration page.
1. Does the printer’s control panel display a Service Error message,
such as 49.XXXX, 79.XXXX or 8X.XXXX error?
■ Refer to your printer manuals to interpret the error message.
■ If you upgraded the Jetdirect firmware recently, power the
print server off/on using the printer’s On/Off switch.
■ Verify the network cable is properly connected.
■ Inspect and verify the configuration parameters on the
Jetdirect configuration page. To interpret HP Jetdirect
configuration page messages, see Chapter 9
.
■ Record all error codes and contact your service provider. For
warranty service, include all diagnostic and configuration
pages with the faulty print server.
2. Does INITIALIZING/DO NOT POWER OFF or similar message appear
on the display?
Wait for ten minutes to see if it clears. If it does not, you may
need to replace the HP Jetdirect print server.
3. Does a 40 ERROR appear on the printer’s control panel display?
The HP Jetdirect print server detected a break in the data
communications. When this error occurs, the printer
goes offline.
A break in communications may result from the physical
network connection being disrupted or the server going down.
If your printer has an Auto Continue feature that is disabled or
off, you must press the appropriate key (Start or
Pause/Resume, for example) on the printer after the
communications problem is solved to put the printer back
online. Turning the Auto Continue feature on forces the printer
to reconnect without user intervention. However, this does not
solve the disconnect problem.