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ENWW Troubleshooting the HP Jetdirect Print Server 173
5. Can the print server’s ping test communicate with any remote
node on the network?
Use the Jetdirect Diagnostic menu from the printer’s control
panel to run a ping test with a remote node. For a description
of the Jetdirect Diagnostic menu, see Appendix B
.
6. Have any software applications been added to the network?
Make sure they are compatible and that they are installed
correctly with the correct printer drivers.
7. Are other users able to print?
The problem may be workstation-specific. Check the
workstation network drivers, printer drivers, and redirection
(capture in Novell NetWare).
8. If other users are able to print, are they using the same network
operating system?
Check your system for proper network operating system setup.
9. Is your protocol enabled on the HP Jetdirect print server?
Check the status of your protocol settings on the Jetdirect
configuration page. See Chapter 9
for information on the
configuration page. (On TCP/IP networks, you can also use the
embedded Web server to check status of other protocols. See
Chapter 4.
)
10. Is there an error message in the protocol sections on the
Jetdirect configuration page?
See Chapter 9
“HP Jetdirect Configuration Page” for a list of
print server error messages.
11. If you are using Apple EtherTalk, does the printer appear in the
Chooser?
■ Verify network and HP Jetdirect settings on the Jetdirect
configuration page. See Chapter 9
for information on the
configuration page.
■ Confirm the network settings for the printer using the printer
control panel (for printers with control panels).
■ See the troubleshooting section in the online help for the
HP LaserJet Utility.
■ Verify the printer has the PostScript option installed.