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Troubleshooting Your Computer
Troubleshooting Techniques
108 Reference Guide
• For Windows 95, if a CD-ROM drive is present, make sure auto insert notification is
disabled (the default factory setting). This is not required for Windows ME, 98 or
2000.
In Windows ME, 95 or 98, view the CD-ROM drive properties in Device Manager.
If the computer doesn’t automatically hibernate as expected
• For Windows ME or 2000, make sure hibernate support is enabled. From Control
Panel, open Power, then click the Hibernate tab.
Also, check the Power Schemes tab. Make sure the Hibernate timeouts for both ac
power and battery power are not set to Never.
• For Windows ME, 95 or 98, check the Hibernate timeout in BIOS Setup—see “To
run the BIOS Setup utility” on page 78.
Printing Problems
Hint
You will usually be able to solve most printing problems by using the Print
Troubleshooter in Windows Help: click Start, Help.
If a serial or parallel printer doesn’t print
• Make sure the printer is on and has paper in it.
• Make sure you are using the correct printer cable or cable adapter, and that the cable
is secure at both ends.
• Check for printer errors.
If the left edge of printed output is missing
• Certain applications may not work properly with 600-dpi printers. If you’re using
such a printer, try selecting a compatible printer driver for a 300-dpi printer. For
example, if you were using a 600-dpi HP LaserJet printer, you might try using the
HP LaserJet IIIsi driver (300-dpi).
If an infrared printer doesn’t print
• Make sure the line between the two infrared ports is not blocked, and that the ports
face each other as squarely as possible. (The computer’s infrared port is on its right
side, beneath the volume control.) The ports should be no more than 1 meter apart.
• Make sure the printer is on and has paper in it.