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Reference Guide 7
Configuring and Expanding Your Computer...............................................................77
Using the BIOS Setup Utility ......................................................................................78
To run the BIOS Setup utility ................................................................................ 78
Using TopTools ........................................................................................................... 84
To set up TopTools ................................................................................................ 84
Installing a RAM Expansion Module.......................................................................... 85
To install a RAM expansion module .....................................................................85
To remove a RAM expansion module................................................................... 86
Replacing a Hard Disk Drive....................................................................................... 88
To replace the hard disk drive................................................................................ 88
To replace the hard disk drive holder .................................................................... 88
To prepare a new hard disk drive........................................................................... 89
Troubleshooting Your Computer .................................................................................. 91
Troubleshooting Techniques........................................................................................ 92
Audio Problems...................................................................................................... 92
CD-ROM and DVD Problems............................................................................... 93
Display Problems ................................................................................................... 94
Docking Problems.................................................................................................. 95
Hard Disk Drive Problems..................................................................................... 96
Heat Problems........................................................................................................ 97
Infrared Problems................................................................................................... 97
Keyboard and Pointing Device Problems..............................................................98
Memory Problems................................................................................................ 100
Modem Problems................................................................................................. 100
Network Problems................................................................................................ 103
PC Card (PCMCIA) Problems............................................................................. 104
Performance Problems......................................................................................... 105
Power and Battery Problems................................................................................ 106
Printing Problems................................................................................................. 108
Serial, Parallel, and USB Problems ..................................................................... 109
Startup Problems.................................................................................................. 111
Testing the Hardware................................................................................................. 113
To run the DiagTools diagnostic test................................................................... 113
Recovering and Reinstalling Software ...................................................................... 115
To recover the factory installation of your hard disk...........................................115
To replace a damaged Recovery CD ................................................................... 116
To update the computer BIOS .............................................................................116
Support and Service ......................................................................................................117
Getting Assistance for Your Computer .....................................................................118
To get help from the web..................................................................................... 118
To contact the HP Customer Care Center............................................................ 119
To receive repair service......................................................................................120
To prepare your computer for shipment .............................................................. 121
Hewlett-Packard Limited Warranty Statement..........................................................122