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Troubleshooting Your Computer
Troubleshooting Techniques
96 Reference Guide
If the drive A icon is missing for the floppy drive when docked
• For Windows 98, if you insert the floppy drive after docking, the drive A icon may
not be available. To be recognized, the drive must be present when the computer
docks or boots. If the drive A icon is missing, either dock the computer again with the
floppy drive installed, or reboot the computer.
If the computer hangs after inserting a PC Card in a dock
• For Windows 95, if you use a PC card in a dock, you should insert the card only when
the computer is running or after it is shut down, and remove the card only after
stopping the card using the PC Card icon in the taskbar or after shutting down. If you
remove the card while the computer is suspended, the computer may stop responding.
If an IDE drive in a docking system doesn’t work
• If you install an IDE drive in a docking system PC device bay, you should set the IDE
jumpers on the drive to the Single or Cable Select setting. Whenever you want to
partition or format a drive that’s larger than 8 GB, you must first use Device Manager
to turn on the Int 13 setting for the IDE drive.
Hard Disk Drive Problems
If the computer’s hard drive doesn’t spin
• Make sure the computer has power. If necessary, connect the ac adapter, and make
sure it is fully plugged into a power source and into the rear of the computer.
• Remove and reinsert the hard drive. See “Replacing a Hard Disk Drive” on page 88.
If the hard disk makes a buzzing or whining noise
• Back up the drive immediately.
• See whether the noise is coming from elsewhere, such as from the fan or a PC Card
drive.
If files are corrupted
• In Windows 95 or 98, run the Scandisk surface scan to check the hard disk. From the
Start menu, click Programs, Accessories, System Tools, Scandisk.
• For Windows ME or 2000, open My Computer, select the disk you want to scan, click
File, Properties, and use the Tools tab.