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Troubleshooting Your Computer
Recovering and Reinstalling Software
116 Reference Guide
7. When the Recovery CD dialog box appears, follow the displayed instructions. If
prompted, accept the recommended partition size. If you install the factory software,
the recovery process can take up to 10 minutes.
If you want to create the Hibernate/diagnostics partition without installing the factory
software, click Advanced and select the option to not install the operating system.
8. When prompted to reboot the computer, press CTRL+ALT+DEL and follow any
instructions that appear onscreen.
To replace a damaged Recovery CD
If you lose or damage the Recovery CD, take your computer to a local HP service center
to get a replacement CD. Call the HP Customer Care Center for the address and
telephone number of an HP service center near you—see “To contact the HP Customer
Care Center” on page 119.
To update the computer BIOS
Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of your
computer. Updates will be available from the HP Customer Care Web site
(www.hp.com/go/support). Download the BIOS update and follow the instructions in the
Readme.txt file on how to create the BIOS update floppy disk.
CAUTION
Because a BIOS update replaces the previous version, you must follow these
instructions exactly, or you risk damaging your computer. The BIOS update
process resets the configuration settings in the BIOS Setup utility, except for the
PC Identification and BIOS passwords.
1. Remove any PC Cards.
2. If the notebook is docked, undock it.
3. Connect the ac adapter to the notebook.
4. Insert the BIOS update disk in the floppy disk drive.
5. Restart the computer: click Start, Shut Down, Restart.
6. Follow the onscreen instructions. This starts a process that takes approximately one
minute. Once the update process begins, do not interrupt it.
7. When the process is completed, reset the computer by inserting a straightened paper
clip into the system-off switch on the right side of the computer.