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Troubleshooting Your Computer
Recovering and Reinstalling Software
Reference Guide 115
Recovering and Reinstalling Software
You can use the Recovery CD to recover the original software build for your computer.
The Recovery CD also provides Windows drivers specific to your computer to configure
a custom system. You can find drivers in these locations:
• On your computer’s hard drive under C:\hp\Drivers.
• On the Recovery CD under \hp\Drivers.
• On the HP Customer Care Web site (www.hp.com/go/support). This Web site
contains the latest updates of software drivers for different operating systems.
To recover the factory installation of your hard disk
Use the Recovery CD to reinstall the original factory software on your computer’s hard
disk. You use the same process to create a larger Hibernate/diagnostics partition on your
hard disk (Windows ME, 95 or 98 only) or to create a Hibernate/diagnostics partition on
a new hard disk.
CAUTION
This procedure formats the computer’s hard disk drive and erases all data on the
disk. After the hard disk is formatted, you’ll need to reinstall your applications.
Do not interrupt the following process or unplug the ac adapter until the process is
complete.
1. Important. Back up all data from your hard disk. The following steps delete all data
from the disk.
2. Plug in the ac adapter.
3. Insert the Recovery CD in the CD-ROM drive.
4. Click Start, Shut Down, Restart.
5. When you see the HP logo, press ESC.
6. Select the CD or DVD drive as the boot device.