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Getting Assistance for Your Computer
Reference Guide 121
date, and will provide you with repair processes. Warranty service may include the cost
of shipping, handling, duties, taxes, freight, or fees to or from the service location.
If your computer is no longer under warranty. Contact an HP-authorized reseller or
the HP Customer Care Center (see “To contact the HP Customer Care Center” on page
119). The support provider will let you know about repair charges and processes.
To prepare your computer for shipment
See “To receive repair service” above to determine if your computer must be sent in for
service. If so, prepare your computer for shipment as follows.
1. Important. Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your computer is being repaired.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
• PC cards.
• ac adapter and power cord.
• Any removable media, such as CDs, DVDs, or floppy disks.
• Any plug-in module not involved in the problem and not requested for repair.
3. When sending your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the computer’s
original software using your Recovery CD (see “To recover the factory installation of
your hard disk” on page 115) or other recovery method.