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3-8 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
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Floppy drive
General problems Check floppy drive contacts.
Try using alternate
connection (with or without
floppy cable).
Check settings in BIOS
Setup.
Floppy drive or
contacts.
Floppy cable.
Motherboard.
Keyboard
Some or all keys do
not work properly
Keyboard.
Motherboard.
Keyboard BIOS IC.
PS/2 keyboard and
mouse with Y-
adapter do not work
For an OmniBook 2100/3100,
check devices separately.
For an OmniBook 3000, this
configuration is not
supported. (Maybe use a port
replicator or a serial mouse.)
Y-adapter.
PS/2 device.
Motherboard.
Touch pad
General problems Check settings in Control
Panel.
Touch-pad PCA.
Top case.
Motherboard.
Special touch pad
driver features not
working
In Mouse Properties, select
the TouchPad mouse type.
Run Setup.exe from the
touch-pad subdirectory under
\Omnibook\Drivers.
Touch-pad PCA.
Top case.
Motherboard.
Click button doesn’t
work
Top case.
Motherboard.
Audio
Sound does not
play
Check settings in BIOS
Setup.
Increase sound volume
(Fn+UP and software
controls).
Check whether mute is active
(Fn+F7 and software
controls).
Check for sound resource
conflicts.
Audio PCA.
Top case (speakers).
Motherboard.
Check operation using
headphones or external
speakers.
Sound does not
record
Check settings in BIOS
Setup.
Check software controls for
microphone—it should not be
muted in recording panel.
Note: The microphone
should normally be muted in
the master output panel.
Top case
(microphone).
Audio PCA.
Motherboard.
Check operation using
external microphone.