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Troubleshooting
Clearing Paper Jams
If a paper jam occurs, a message will be displayed about the jam and copying or printing will stop.
Leave the main power switch on and to remove the jammed paper refer to the following information below.
Jam Location Indicators
If a paper jam occurs, the error message displays the location of the jam.
Precautions with Paper Jams
If a paper jam occurs, a message will be displayed about the jam and copying or printing will stop.
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps
of paper left in the machine could cause subsequent jamming.
• A page affected by a paper jam will be printed again.
CAUTION: The fixing unit is extremely hot. Take sufficient care when working in this area, as there is a danger of
getting burned.
Online Help Messages
When Paper Jam is displayed, press [Help](the Left Select key) to display the procedure to clear the jam.
Press to display the next step or press to display the previous step.
Press the OK key to exit the online help message display.
Paper Jam Location Reference Page
Document processor 10-16
Inside the machine 10-14
MP Tray 10-13
Cassettes 10-13
Duplexer 10-14
Rear unit 10-16