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17: Troubleshooting
PremierWave XC User Guide 103
Problem/Message Reason Solution
APN/user name/password is
blank.
APN, user name or password
that is required, are missing.
Verify APN settings with Network
Operator.
Do ensure that SIM has GPRS-
enabled.
Open GSM/GPRS tunnel failed Unable to open GSM/GPRS
tunnel.
Verify if device is on the GSM/GPRS
network.
Verify APN settings with Network
Operator.
Do ensure that SIM has GPRS-
enabled.
DDNS no
username/password/domain
name
Required field missing. Verify Login detail is entered.
Update DDNS failed, check
your account state.
DynDNS is not active. Verify if DynDNS account is active.