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Appendix C: Technical Support
xPico® Wi-Fi® Embedded Device Server User Guide 104
Latin America & Caribbean
la_sales@lantronix.com
Tel: +1 949 453 3990
Online
Support options listed below are available 24 hours a day, 7 days a week at the Lantronix support
page at http://www.lantronix.com/support
Download firmware
Search and review Frequently asked Questions (FAQs)
Send a question to technical support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number/MAC address
Firmware version (on the Web Manager Status page or via CLI at the Status->Device level)
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem)
Additionally, it may be useful to export and submit the exported XML Configuration file.