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Solution: Ensure that the problem is not being caused by the program.
Check that your computer has the minimum required memory to run the program. Refer to the manuals
supplied with the program.
Check the following:
• The program is designed to operate with your operating system.
• Other programs run correctly on your computer.
• The necessary device drivers are installed.
• The program works when it is run on some other computer.
If an error message appears while you are using the program, refer to the manuals supplied with the program.
If the program still does not run correctly, contact your place of purchase or a service representative for help.
Problems with ports and connectors
The following are the most common problems with ports and connectors.
A USB problem
Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Ensure that the USB device setup is correct, and that the
assignment of computer resource and the installation of the device driver are correct by doing the following:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or conrmation, type the
password or provide conrmation.
Refer to “Diagnosing problems” on page 131 and run a diagnostic test of the USB connector.
Docking station or port replicator problems
• Problem: The computer does not start when you try to turn it on, and does not respond when you try
to resume operation.
Solution: Ensure that:
– The ac power adapter is connected to the port replicator.
– The computer is securely attached to the port replicator.
• Problem: Some functions of the port replicator do not work.
Solution: Ensure that:
– The ac power adapter is connected to the port replicator.
– The computer is securely attached to the port replicator.
– The port replicator attached to your computer is a ThinkPad Port Replicator Series 3, a ThinkPad Mini
Dock Series 3, a ThinkPad Mini Dock Plus Series 3, a Port Replicator Series 3 with USB 3.0, a Mini
Dock Series 3 with USB 3.0, or a Mini Dock Plus Series 3 with USB 3.0.
148 User Guide