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2 Remove the printhead.
3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth.
4 Reinsert the printhead, and then close the latch until it clicks into place.
5 Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it
back on. If the problem persists, then contact customer support.
Printhead Missing
Try one or more of the following:
• Install the printhead.
1 Open the printer, and then lift the carrier latch.
Troubleshooting 135