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• “Paper jam in the duplex unit” on page 142
• “Paper jam in the ADF (select models only)” on page 143
• “Paper or specialty media misfeeds” on page 146
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Check the jam clearance area
1 Lift the scanner unit.
2 Remove the jam clearance cover.
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Notes:
• Squeeze the snap to lift the jam clearance cover.
• Make sure that the printhead is moved to the side and away from the jammed paper.
3 Firmly grasp the paper on both sides, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Troubleshooting 139