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Print job takes longer than expected
Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print
job.
TURN OFF THE PAGE PROTECT SETTING
1 Depending on your printer model, press or touch .
2 From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
3 Press or touch .
CHANGE THE ENVIRONMENTAL SETTINGS
When using Eco‑Mode or Quiet Mode settings, you may notice a reduction in performance.
Printing slows down
Try one or more of the following:
MAKE SURE TO USE PAPER NOT NARROW ENOUGH TO INVOKE THE SLOWDOWN MODE
Place larger paper such as Letter and A4 in the tray, and then print the same file.
Note: The slowdown mode functions as designed. This is to protect the fuser from becoming damaged by large
temperature differentials across its length.
CONTACT CUSTOMER SUPPORT
If the problem continues, then the printer may need to be serviced. For more information, contact customer support.
Printer display is blank
The printer self‑test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, then turn the printer off, and then contact customer support.
Troubleshooting 234