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MAKE SURE THE OPTION IS SELECTED
From the computer you are printing from, select the option.
For more information, see “Updating available options in the printer driver” on page 34.
Paper tray problems
Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 Open the paper tray.
2 Check for paper jams or misfeeds.
3 Make sure the paper guides are aligned against the edges of the paper.
4 Make sure the paper tray closes properly.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
USB/parallel interface card does not operate correctly
CHECK THE USB/PARALLEL INTERFACE CARD CONNECTION
Make sure the USB/parallel interface card is securely connected to the printer system board.
CHECK THE CABLE
Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
Troubleshooting 238