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CONTACT CUSTOMER SUPPORT
If you still cannot isolate the problem, then contact customer support.
Solving option problems
2,000-sheet drawer problems
C
HECK THE DRAWER CONNECTION
Make sure the 2,000‑sheet drawer is properly connected to the printer.
LOAD PAPER
If the tray is empty, then load paper in the tray or feeder.
CLEAR ANY JAMS
Open the tray or feeder, and then remove any jammed paper.
AVOID PAPER JAMS
• Flex the paper.
• Make sure the drawer is properly installed.
• Make sure paper is loaded correctly.
• Make sure the paper stack you load does not exceed the maximum fill line indicated in the tray.
• Make sure the paper or specialty media meets specifications and is not damaged.
• Make sure the guides are positioned correctly for the paper size loaded.
Cannot detect flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Cannot detect printer hard disk
Make sure the printer hard disk is securely connected to the printer system board.
Internal print server does not operate correctly
Try one or more of the following:
CHECK THE PRINT SERVER CONNECTIONS
• Make sure the internal print server is attached securely to the printer system board.
• Make sure you are using the correct cable and that it is securely connected.
Troubleshooting 236