Filter
Top Products
60
Chapter 4: Troubleshooting
Before you call for
service
If you can’t solve your printer problems, it’s time to call
for service. Before you call, however, check the
following:
• Is the power cord plugged into the printer?
• Is the power cord plugged directly into a properly
grounded wall outlet?
• Is your printer properly connected to your
computer?
• Are all other devices attached to your printer
plugged in and turned on?
• Is the wall outlet turned off by any switches?
• Did a fuse blow?
• Has a power outage occurred in your area?
• Is a print cartridge installed in your printer?
• Is the printer cover closed completely?
Once you’ve checked these things, turn your printer off
and back on again. If your printer is still not operating
properly, call the Lexmark service number listed on the
printer registration card or contact your point of
service.
If the Ready indicator light is on, briefly press the
operator panel button to print a test page. It lists your
printer model, printer memory installed and your user
default settings. The service representative will
probably ask for this information.