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Action Yes No
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
The problem is solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact
customer
support.
The problem is solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
Reinstall the imaging unit.
a Remove, and then install the imaging unit.
b Resend the print job.
Does fog or shading appear on prints?
Go to step 2. The problem is solved.
Troubleshooting 298