Filter
Top Products
Cannot create a Scan Profile
These are possible solutions. Try one or more of the following:
CHECK THE JAVA SETTING
If only a grey box appears, then make sure Sun Microsystems' Java Virtual Machine (JVM) version 1.4.2 or higher is
installed on your computer.
DISABLE WINDOWS XP FIREWALL
If you are using Windows XP, then the Windows XP personal firewall must be disabled before you can use Scan to
PC profiles.
Solving fax problems
Caller ID is not shown
Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.
If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings
available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends
on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company
to determine which pattern or switch setting to use.
Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
• Telephone
• Handset
• Answering machine
CHECK THE TELEPHONE WALL JACK
1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
Troubleshooting
146