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CHECK THE GUIDES
Move the guides in the paper tray to the correct positions for the paper size loaded.
THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Turn the printer off.
2 Load paper.
3 From the printer control panel, hold down and the right arrow button while turning the printer on.
4 Release the buttons when CONFIG MENU appears.
5 Press the arrow buttons until Prt Quality Pgs appears, and then press .
The print quality test pages print.
6 Press the arrow buttons until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, and then Ready appears.
Blank pages
These are possible solutions. Try one or more of the following:
Troubleshooting
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