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Solving paper feed problems
Paper frequently jams
Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the paper does not exceed the maximum paper fill indicator located in the tray or feeder.
MAKE SURE THE ENTIRE PAPER STACK IS SITTING FLAT IN THE TRAY
Before loading the paper, do the following:
• Flex the sheets back and forth to loosen them. Do not fold or crease the paper.
• Straighten the edges on a level surface.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
LOAD PAPER FROM A FRESH PACKAGE
The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
C
HECK THE PAPER PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.
Jammed pages are not reprinted
T
URN ON JAM RECOVERY
1 From the home screen, navigate to:
> Settings > General Settings > Print Recovery
2 Touch the arrows next to Jam Recovery until On or Auto appears.
3 Touch Submit.
Troubleshooting 306