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User Guide
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Service
If you are outside the USA, your local distributor of Multi-Tech products
usually offers the quickest and most economical repair option. If neces-
sary, you may send your modem to our Mounds View factory in the
USA. A modem that is shipped to us from outside the USA must have a
Returned Materials Authorization (RMA) and shipping instructions. To
return a modem for repair from inside the USA, no RMA is required;
simply send it to us freight prepaid. Include a description of the prob-
lem, a return shipping address, and a check or purchase order for out-
of-warranty repairs.
Please send modems that require repairs to the following address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
If you are shipping from outside the USA, please contact our Repair
Department for an RMA prior to your shipment. You can contact us by
telephone at +(612) 785-3500 or by fax at +(612) 785-9874.
Technical Support
Multi-Tech Systems has an excellent staff of technical support person-
nel available to help you get the most out of your Multi-Tech product. If
you have any questions about the operation of this unit, please call
(800) 972-2439 (USA and Canada) or (612) 785-3500 (international and
local). Please have modem information available. You can also contact
Technical Support via the following URL:
http://www.multitech.com/
_forms/email_tech_support.htm
.