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Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occuring:
• Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and computer are connected
to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to
your computer and router.
• Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your
computer.
Verify that the IP address for your router and your computer are correct and that the addresses are on the same
subnet.
Test the Path From Your Computer to a Remote Device
To test the path from your computer to a remote device.
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
Troubleshooting
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