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P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager is a TAPI-based (Telephony Application
Programming Interface) application that provides an easy to use computer interface
for your telephone.
With Enterprise Edge Personal Call Manager you can:
• make calls
• redial telephone numbers
• return calls
• answer calls
• put calls on and off hold
• manage multiple calls
• transfer calls
• conference calls
• activate and de-activate Do Not Disturb
• call forward your telephone
Enterprise Edge Personal Call Manager also has an Address Book that allows you
to store the names, addresses, and telephone numbers of your contacts on your
computer where they are easy to find and use.
Using a handsfree telephone with Enterprise Edge Personal Call
Manager
Enterprise Edge Personal Call Manager is a tool designed to accompany your
telephone. It provides tools to make processing calls easier, but you must still use
your telephone to speak with the caller. For this reason, we recommend that you use
a telephone equipped with handsfree. When using a handsfree telephone, you can
perform all of the Enterprise Edge Personal Call Manager functions without picking
up the telephone handset.
About this guide
Enterprise Edge Personal Call Manager provides several ways to perform each task.
Although this document describes all of the possible methods, you only need to use
one of the methods to perform the task.