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Troubleshooting
This chapter includes the following topics:
Topic
“Troubleshooting tips” (page 403)
“Trace tools” (page 409)
“System diagnostics” (page 410)
Troubleshooting tips
This chapter provides troubleshooting tips for the following problems:
• “Cannot connect to the Nortel SNAS using Telnet or SSH” (page 403)
•
“Cannot add the Nortel SNAS to a cluster” (page 405)
•
“Cannot contact the MIP” (page 406)
•
“The Nortel SNAS stops responding” (page 407)
•
“A user password is lost” (page 408)
•
“A user fails to connect to the Nortel SNAS domain” (page 409)
Cannot connect to the Nortel SNAS using Telnet or SSH
Verify the current configuration
Connect with a console connection and check that Telnet or SSH access
to the Nortel SNAS is enabled. By default, remote connections to the
Nortel SNAS are disabled for security reasons. Enter the command
/cfg/sys/adm/cur to see whether remote access is enabled for Telnet
or SSH.
Nortel Secure Network Access Switch
Using the Command Line Interface
NN47230-100 03.01 Standard
28 July 2008
Copyright © 2007, 2008 Nortel Networks
.