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Mediant 2000 SIP User’s Manual 5. Web Management
Version 4.4 77 July 2005
3. Select the messages, copy them and paste them into a text editor such as Notepad. Send
this txt file to our Technical Support for diagnosis and troubleshooting.
4. To clear the screen of messages, click on the submenu Message Log; the screen is cleared
and new messages begin appearing.
Tip: Do not keep the ‘Message Log’ screen minimized for a prolonged period as a
prolonged session may cause the Mediant 2000 to overload. As long as the
screen is open (even if minimized), a session is in progress and messages
are sent. Closing the screen (and accessing another) stops the messages
and terminates the session.
5.10.4 System Information
The System Information screen displays specific hardware and software product information. This
information can help you to expedite any troubleshooting process. Capture the screen and email
it to ‘our’ Technical Support personnel to ensure quick diagnosis and effective corrective action.
From this screen you can also view and remove any loaded auxiliary files used by the Mediant
2000 (stored in the RAM).
To access the System Information screen:
• Open the ‘System Information’ screen (Status & Diagnostics menu > System
Information); the ‘System Information’ screen is displayed.
Figure
5-28: System Information Screen
To delete any of the loaded auxiliary files, take these 3 steps:
1. Press the Delete button to the right of the files you want to delete. Deleting a file takes effect
only
after the Mediant 2000 is reset.
2. Click the Reset button on the main menu bar; the Reset screen is displayed.
3. Select the Burn option and click the Reset button. The Mediant 2000 is reset and the
auxiliary files you chose to delete are discarded.