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P0886629 Issue 1.0 FAX Set Up and Operation Guide
Introduction
Troubleshooting FAX involves solving problems that are related to the FAX
options. For troubleshooting information about other aspects of Norstar Voice Mail,
refer to the Norstar Voice Mail Set Up and Operation Guide.
Problems and solutions
Callers cannot retrieve a fax from a Fax-on-demand Mailbox.
If a caller cannot retrieve a Fax message from a Fax-on-demand Mailbox, check the
following:
1. Verify that the mailbox is a Fax-on-demand Mailbox.
2. Verify that Fax messages have been added to this mailbox.
3. Make sure your greeting tells the user how to retrieve the Fax message. This
includes information about which call method is used.
4. If the two-call method is being used, verify that the Dialing Translation Table
has been created and the Dialing Translation Parameters are set.
Callers cannot leave a fax in a Personal Mailbox.
If a caller cannot leave a Fax message in a mailbox, check the following:
1. Make sure the mailbox greeting tells the caller to press before pressing
START/SEND on the fax machine.
2. Ensure the greeting tells the caller that the call must be made from a fax
machine.
Troubleshooting FAX
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