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42 Troubleshooting FAX
FAX Set Up and Operation Guide P0886629 Issue 1.0
A user cannot reply or send messages to other mailboxes.
If a user cannot reply or send messages to other mailboxes, the user’s mailbox may
be full. This means that too many voice and fax messages are being stored in the
mailbox and the user must delete old messages from the mailbox. If this problem
occurs too often, assign the mailbox a different class of service to give the user more
mailbox space.
Norstar Voice Mail mailboxes are equipped with the Never Full Mailbox Feature,
which allows external callers to leave voice and fax messages in your mailbox, even
if the mailbox is “full”. The message will be stored, but cannot be accessed until
you delete at least one saved message. The Never Full Mailbox Feature is only
available to external callers. Internal callers cannot leave messages if a mailbox is
full.
Faxes that are sent when the fax machine is busy are lost.
If Fax messages sent when the fax machine is busy are not being received, check
the following:
1. Verify that a default fax extension has been set up.
2. Verify that a Fax Overflow Mailbox has been added to Norstar Voice Mail.
3. Verify that the extension defined in the Fax Overflow Mailbox is the
extension number of the fax machine.
4. Make sure the fax machine is connected to the Norstar system through an
ATA.
A message indicates that faxes could not be sent to the fax machine.
If this occurs on a local fax machine, check the following:
1. Verify that the fax machine is ready to receive and is not jammed or out of
paper.
2. Verify that the fax machine is connected to the Norstar system through an
ATA.
3. Increase the number of retries assigned to the Fax Overflow Mailbox
associated with that machine.
Note: To change the number of retries, refer to "
Changing the Fax Overflow
Mailbox parameters" on page 18.
If this occurs on a fax machine that is remote, check the following:
1. Verify that you entered the correct fax number.
2. Verify that there are no dialing restrictions applied to the users extension.