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Troubleshooting FAX 43
P0886629 Issue 1.0 FAX Set Up and Operation Guide
A message indicates that faxes could not be sent from the Fax Overflow Mailbox.
The message left in the General Delivery Mailbox is shown below:
“The attached Fax message could not be printed to <fax machine extension>.”
This message indicates that the maximum number of retries has been reached by the
Fax Overflow Mailbox and the Fax message has still not been sent. If this occurs,
you should:
1. Verify that the fax machine is still operable.
2. Verify that the fax machine is connected to the Norstar system through an
ATA.
3. Increase the maximum number of retries set in the Fax Overflow Mailbox.
Fax messages are being left in the General Delivery Mailbox
When the Fax Overflow Mailbox retry limit is reached for a Fax message, the
message is automatically sent to the General Delivery Mailbox.
1. Verify that the fax machine is still operable.
2. Verify that the fax machine is connected to the Norstar system through an
ATA.
3. Open the General Delivery Mailbox and forward the Fax messages to another
fax machine connected to the Norstar system. Be sure to check the General
Delivery mailbox on a regular basis.
4. Off-premise Message Notification can be set up to notify you when a message
has been received in the General Delivery Mailbox. For more information
about Off-premise Message Notification and the General Delivery Mailbox,
refer to the Norstar Voice Mail Set Up and Operation Guide.