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10. Help
83
For Fax Advantage assistance, call 1-800-435-7329.
L When you tried to call another handset in the
2-way radio mode;
– the handset was too far from your
handset. Walk closer to the handset.
– 2-way radio mode on the other handset is
OFF (page 49).
– The called handset was talking with
another handset in the 2-way radio mode.
L The battery needs to be charged. Recharge
the battery (page 20).
L Radio communication between the handset
and the base unit is partially impaired.
L More than one unit is in use, such as
conducting an external/internal call. Try again
later.
L Another user is listening to messages. Try
again later.
L You tried to operate the answering machine
remotely while the base unit user is viewing
caller information.
Frequently Asked Questions
10.3 When a function does
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
L If you used a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
L The power cord or telephone line cord is not
connected. Check the connections.
L If you connected the fax machine through a
computer modem, connect the fax machine
directly to a telephone line jack.
I cannot make calls.
L The dialing mode setting is wrong. Change
the setting (feature #13 on page 69, or page
74).
The unit does not work.
L Check the settings (page 16 and page 18 to
page 20).
The unit does not ring.
L The ringer volume is turned OFF. Adjust it
(page 27, 28).
10.3.2 General
The unit displays “CHECK PAPER” though the
paper is inserted.
L The paper is inserted halfway. Insert it
correctly (page 15) and press {SET} to clear
the message.
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change to TEL mode (page 53) or TAM/FAX
mode (page 54).
L If you use a Distinctive Ring service, turn
AUTO ANSWER OFF so that the fax
machine is in TEL mode.
L If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
56).
The {REDIAL/PAUSE}/{PAUSE/REDIAL}
button does not function properly.
L If this button is pressed while dialing, a pause
will be inserted. If pressed immediately after
a dial tone is obtained, the last number dialed
will be redialed.
The receiving mode does not function
properly.
L The Distinctive Ring is set (feature #31 on
page 70).
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same as
another code or ID. Change the number:
– remote operation ID (code): feature #11
on page 69, or page 76,
– fax activation code: feature #41 on page
71,
0519_FPG381.book Page 83 Monday, May 19, 2003 6:46 PM