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10. Help
84
For Fax Advantage assistance, call 1-800-435-7329.
– password for mailbox 2: feature #51 on
page 71, or page 76,
– password for mailbox 3: feature #52 on
page 71, or page 76.
L You entered a one-digit number for the
password of mailbox 2 or 3. Enter 2-digit
number (00–99) (feature #51 on page 71,
feature #52 on page 71, or page 76).
The ink film runs out quickly.
L The help printing function, copy function, and
reports also use ink film.
The unit beeps.
L Recording paper or ink film has run out.
Press {STOP} to stop the beeps and install
paper/ink film.
Whenever I try to retrieve my voice mail
messages, I am interrupted by the fax tone.
L You are probably entering *#9. This is the
default setting for the fax activation code. If
you use a voice mail service, turn the fax
activation feature OFF or reprogram the
activation code (feature #41 on page 71).
The speakerphone is not working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
I cannot page the handset or base unit.
L The called handset is too far from the base
unit.
L The called unit is in use. Try again later.
L If more than one other user is using the
handsets and base unit, you may not be able
to page. Try again later.
While having an intercom call, tones are
heard.
L Someone is calling you from outside.
Press {TALK}, {SP-PHONE} or {DIGITAL
SP-PHONE} to answer the outside call.
The unit does not display the caller’s name
and/or telephone number.
L You need to subscribe to a Caller ID service.
L Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
L Other electrical appliances connected to the
same outlet may be interfering with the Caller
ID information.
L Telephone line noise may be affecting the
Caller ID information.
L The caller requested not to send his/her
information (page 40).
L If a call is being transferred to you, the caller
information will not be displayed.
The display exits the Caller ID List while
viewing caller information.
L Do not pause for over 1 minute on the
handset or 20 seconds on the base unit while
searching.
10.3.3 Cordless handset
The handset does not work.
L Make sure that the battery is installed
correctly (page 16).
L Charge the battery fully (page 20).
L Clean the charge contacts and charge again
(page 20).
L Unplug the AC adaptor to reset. Plug in, and
try again.
L The handset has not been registered to the
base unit. Register the handset (page 32,
77).
L Re-install the battery (page 16) and charge it
fully.
The handset does not ring.
L The ringer volume is set to OFF. Adjust it
(page 27, 49).
L If more than one other user is using the
handsets and base unit, the handset/base
unit may not ring. Those users will hear
incoming call tones (feature #73 on page 72,
or page 74). “INCOMING CALL” will be
displayed on the base unit.
The display shows “No link to base.
Walk closer to base and try again.”
and an alarm tone sounds.
L The handset is too far from the base unit.
Move closer and try again.
L Plug in the AC adaptor.
L Raise the base unit antennas.
Static, sound cuts in/out, fades. Interference
from other electrical units.
L Use the handset and the base unit away from
other electrical appliances.
L Move closer to the base unit.
L Press {<} on the handset to turn ON the
reception booster feature (page 34).
L Raise the base unit antennas.
0519_FPG381.book Page 84 Monday, May 19, 2003 6:46 PM