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10. Help
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For Fax Advantage assistance, call 1-800-435-7329.
10.3.4 Fax – sending
I cannot send documents.
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a fax
machine. Check with the other party.
L The other party’s fax machine rings too many
times. Send the fax manually (page 50).
I cannot send a fax overseas.
L Use the overseas transmission mode
(feature #23 on page 69).
L Add two pauses at the end of the telephone
number or dial manually.
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L An extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L Try copying the document with this unit. If the
copied image is clear, there may be
something wrong with the other party’s
machine.
The other party complains that smudges or
black lines appear on their received
document.
L The glass or rollers are dirty. Clean them
(page 90).
10.3.5 Fax – receiving
I cannot receive documents.
L When you have a single telephone line and
subscribe to a voice mail service, you must
also subscribe to a Distinctive Ring service
(page 56).
L The film is empty. Replace the film with a new
one (page 14).
I cannot receive documents automatically.
L The receiving mode is set to TEL mode. Set
to TAM/FAX mode (page 54) or FAX ONLY
mode (page 55).
L The time taken to answer the call is too long.
Decrease the number of rings in feature #06
(page 69).
L The greeting message is too long. Record a
shorter message (page 61).
The display shows “CONNECTING.....”, but
faxes are not received.
L The incoming call is not a fax. Change the
receiving mode to TAM/FAX mode (page 54)
or TEL mode (page 53).
A blank sheet is ejected.
L If a blank sheet is ejected after the received
document is printed out, the receiving
reduction rate is not programmed correctly.
Program the proper rate in feature #36 (page
70).
L The other party placed the document in their
fax machine facing the wrong way. Check
with the other party.
A white line or a smudge appears on your
recording paper.
L The glass or rollers are dirty. Clean them
(page 90).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 9 for further details.
L The other party sent a faint document. Ask
them to send a clearer copy of the document.
L The thermal head is dirty. Clean it (page 91).
L Some paper has instructions recommending
which side to print on. Try turning the
recording paper over.
L You may have used paper with a cotton
and/or fiber content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
I cannot receive documents by pressing
{*}{#}{9} on the handset.
L You must set the remote fax activation to ON
(feature #41 on page 71) beforehand.
L Press {*}{#}{9} firmly.
L The memory is filled with received
documents due to a lack of recording paper
or a recording paper jam. Install paper (page
15) or clear the jammed paper (page 88).
The other party complains that they cannot
send a document.
L The memory is filled with received
documents due to a lack of recording paper
or a recording paper jam. Install paper (page
15) or clear the jammed paper (page 88).
0519_FPG381.book Page 86 Monday, May 19, 2003 6:46 PM