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Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will
help you to identify and correct the problem.
Info.
Code
Meaning Action Page
001 Recording paper jammed when feeding from the 1st
cassette.
Remove jammed paper. 143
002 Recording paper jammed when feeding from the 2nd
cassette.
Remove jammed paper. 143
007 Recording paper did not completely exit out of
machine.
Remove the Toner Cartridge and remove the
jammed paper.
143
008 Paper cassette is removed while paper is feeding. Remove the jammed paper and close the
cassette.
143
010 No recording paper. Load the recording paper. 18
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
017 Incorrect paper size loaded in the Paper Cassette. Load the Paper Cassette with proper paper
size (A4, LTR or LGL).
20
21
026 The backup battery is getting weak. Replace the battery, otherwise, the clock
contents may be lost.
149
030 Document is misfeeding. 1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
42
144
147
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
1. Reload the document properly.
2. Remove document jam.
42
144
041 Out of toner. Replace the Toner Cartridge. 16
043 Toner is getting low.
045 Toner Cartridge is not installed. Install the Toner Cartridge. 16
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door is open. Close the ADF Door. --
400 During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
401 Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Remote station requires the sending unit’s ID Number.
(Fax Telephone Number)
Check the remote station.
Program your ID Number (Fax Telephone
Number). (See page 29)
--
402 During initial handshake, communication error
occurred.
Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set "POLLED=ON". --
404/405 During initial handshake, communication error
occurred.
Reload the document and send again. --
Troubleshooting