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7. Monitoring and Troubleshooting
8700-A2-GB20-40 May 2002
7-3
Health and Status Messages
The following messages appear in the first column of the System and Test Status
screen. The highest priority Health and Status message also appears on all ATI
screens on the bottom right.
Table 7-1. Health and Status Messages (1 of 4)
Message What Message Indicates What To Do
AIS at DSX-1,
Pt
n
An AIS (Alarm Indication
Signal) is being received by
the DSX-1 interface.
A fault exists in the network
connected to the DSX-1 port.
Contact network provider.
AIS at G.703,
Pt
n
An AIS is being received by
the G.703 interface.
A fault exists in the network
connected to the G.703 port.
Contact network provider.
Device Failed
yyyyyyyy
An internal error has been
detected by the operating
software.
yyyyyyyy
indicates
the 8-digit hexadecimal
failure code.
1. Provide the 8-digit failure
code shown (
yyyyyyyy
) to
your service representative.
2. Reset the unit to clear the
condition and message.
Download Failed A firmware download was
interrupted.
Ensure that the file exists on the
TFTP server. Repeat the
download.
EER at DSX-1,
Pt
n
An Excessive Error Rate
(EER) condition has been
detected on the DSX-1
interface.
1. Verify the attached
equipment coding is
compatible.
2. Verify the clock
configuration.
3. Contact network provider.
EER at G.703,
Pt
n
An EER condition has been
detected on the G.703
interface.
1. Verify that the network cable
is securely attached at both
ends.
2. Verify the attached
equipment coding is
compatible.
3. Verify the G.703 line
termination is configured
correctly.
4. Contact network provider.
EER at Net, Pt
n
An EER condition has been
detected on the network
interface at Port
n
. The
condition is cleared when the
error rate falls below the
threshold value currently
configured.
1. Check the Network
Performance Statistics
screen for possible line
impairments.
2. Set the unit to run at a lower
DSL line rate.
Fallback Rate,
Pt
n
The LTU, set to AutoRate
enable, synchronized at a
lower rate when the line was
restored after an LOS.
Reset AutoRate, or run at a
fixed rate.