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DM500™ and DM550™Series Digital Mailing System Operating Guide
SV61436 Rev. D 10-9
Meter imprint is out
of alignment
Envelope is skewing on the feed
deck.
Adjust the thickness adjustment knob to corre-
spond to the envelope thickness. For thicker
pieces of mail (3
/8” to 5/8”), or mail containing
several inserts, use the thick mail setting. For
mail containing only single inserts, or for post-
cards, use the normal mail setting.
Position the side guide close to but not touching
th
e envelope.
Meter imprint is
stre
aked or
incomplete; poor
print quality:
The printer nozzle requires main-
tenance.
Clean the printer nozzle and run a test print as
describ
ed in the Cleaning the Printer Nozzle
ection in Chapter 9 in this guide.
You need to change the printhead
and
wiper blade assembly.
If you have already cleaned the printer nozzle
and this fails to correct the problem, you need
to change the printhead and wiper blade
assembly.
Refer to the Chan
ging the Printhead and
Changing the Wiper Blade Assembly sections
in Chapter 9 in this guide.
If this fails to correct the pr
oblem, call the Help
desk. Refer to the Pitney Bowes Contact Infor-
mation List in this guide.
Printing Problems
Description Possible Causes Solution
Normal mail setting
Thick mail setting