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DM500™ and DM550™Series Digital Mailing System Operating Guide
SV61436 Rev. D 10-11
Weighing Problems
Description Possible Causes Solution
Weight on internal
scale is erratic
Possible inte
rference. Remove everything from the scale and turn off
the power. Rezero the scale. To rezero the
scale, press the Menu key, then select Zero
Scale.
Make sure when you place mail on the scale
yo
u center it and check to make sure that it is
not touching another surface.
Weights on external
scale ar
e erratic or
the scale does not
return to zero
For MP Series External Weighing
Pl
atform scales: The scale top
cover my not be seated properly
on the scale
1. Remove the top cover and make sure the 4
plastic gr
ommets in the scale are seated
properly. The 4 plastic posts on the top
cover fit into these grommets.
2. If a grommet, or any part of a grommet, is
pushe
d below the surface of the metal on
the scale, reseat it until it appears as shown
here:
3. Check to make sure the bubble is centered
in th
e circle as shown on the next page. If
not, and you have a flatblade screwdriver,
center the bubble by adjusting the legs,
otherwise go to step 4.
Grommet seated
properly
Grommet pushed
below surface
Center the bubble