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11-3
11 • Troubleshooting
SV62214 Rev. A
Symptom Cause Solution
Machine won't
print
Machine is in seal-only
mode
This mode disables printing.
Press
Home to return to Home
screen and resume printing.
Meter Stamp is
incomplete or
streaked; poor
print quality
Ink cartridge needs
replacing
Replace ink cartridge. See
the in struc tions in Chapter 10,
Maintenance.
Print nozzles clogged Perform a print purge in an ef-
fort to fix the printing problem
(see procedure below)
Printing Problems
Print Purge Procedure
1. Press Options.
2. Press Page Down twice.
3. Select "Advanced Features".
4. Select "Maintenance mode".
5. Select "Printer maintenance".
6. Select "Purge".
7. You have a choice of four purges to use. Normally selecting
"Purge A" is sufficient to purge the system, unless directed by a
Pitney Bowes agent to do otherwise.
PURGE
◄Purge A
◄Purge B
◄Purge C
8. The system executes a purge. This may take a few moments.
When finished, you return to the Purge screen.
9. Press Clear (back arrow key) five times to return to the Home
screen.
i
NOTE: If printer maintenance fails to correct the problem, call
Pitney Bowes (see page v).