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11 • Troubleshooting
SV62214 Rev. A
Viewing System Configuration Levels
Sometimes in an effort to fix your problem over the phone, a Pitney
Bowes agent may request you to look up the software and firmware
level that is on your machine. Follow these steps to do this:
1. Press Options.
2. Press Page Down twice.
3. Select "Advanced Features".
4. Select "Maintenance mode".
5. Select "View system info".
6. There are five screens of information available about your ma-
chine. Press Page Down to scroll through all the screens if
needed.
7. Press Clear (back arrow key) four times to return to the Home
screen.
INTERNAL INFORMATION
IND SN: xxxxxxxxxx
PBI SN: xxxxxxxxxx
UIC Ver: xx.xx.xx
INTERNAL INFORMATION
LCD Ver: x.xx
PSD Ver: xx.xx.xx
RM Ver: xx.xx
INTERNAL INFORMATION
PM Ver: xx.xx.xx
PHS Ver: x.xx
ASIC Ver: x.xx
INTERNAL INFORMATION
RATE Eff: xxxxxxxx
UIC Sum: xxxxxxxxxx
RM Sum: xxxxx
INTERNAL INFORMATION
TREE Ver: xxxx
LANG Ver: xxxx